Delivery + Returns

Delivery information

Delivery costs are £3.50 for UK mainland delivery on all orders, and are sent via Royal Mail on a Tracked 48 service. 

Orders over £40 are free of postage sent Royal Mail Tracked 48.

Our 'Express' delivery cost is £7.50 & is sent via DPD on a 1-2 day service. We aim to despatch the next working day after day of order. Please note this service is not available to Islands & Highlands.

We post all items within 2-3 working days of ordering (apart from made to order items such as lampshades and cushions which can take up to 14 days). In the event of an item arriving damaged, please let us know within 48 hours & retain the packaging.

We have a strong commitment to the environment, and generally use only recyclable and/or re-purposed packing materials to lessen the impact on the environment.

Worldwide shipping

The numerous recent changes to the process of shipping overseas have meant that we have paused shipping overseas at the current time. We are happy to put together quotes on an individual basis though, please get in touch telling us the item/s you are interested in and your address and we will let you know costs.

Returns

Online

We will accept returns of all items except those made-to-order, vintage or cut fabric lengths. Please inform us within 48 hours of delivery that you wish to return an item. They must be returned within 14 days. Once received back we will refund in full less any delivery charges (unless the goods are faulty or incorrect) within 5 working days. 

 

We describe and show all vintage items as accurately as possible, and do not accept returns on these items. If you have any specific questions about an item, please contact us before purchasing.

The item must still be as new, in resaleable condition and original packaging. Any return delivery charges will be payable by you. Please ensure you get a proof of postage when returning items.

Please return items to: Winter's Moon, 29 North St. Chichester, PO19 1LX.

In-store

We will accept returns and exchanges of all items except those made-to-order, vintage, cut fabric lengths and perishable items such as chocolate, dried flowers, magazines, bath and body products.

They must be returned to our shop within 14 days, with your receipt as proof of purchase. 

 

If you find you need an alternative size or colour of an item, make a request to us via email and we will let you know if the required item is available. 

 

The item must still be as new, in resaleable condition and original packaging.